Bluetooth OBD Troubleshooting

Requirements

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Vehicle requirements:

Vehicle has an OBD II port and supports speed code - PID 010D

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Smartphone requirements

Smartphone supports BLE

Troubleshooting guide

High-level scheme

791791

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BEFORE YOU START

Make sure you have all necessary items:

  1. Smartphone that supports BLE
  2. BLE OBD
  1. Download Zenroad mobile app
  1. Try to register device via Zenroad app
    open the app -> Settings -> Connect OBD -> follow the wizard.

There are two main steps:

  1. Search device
  2. Connect device

identify a step where you have an issue.

1.Search device

Zenroad app doesn't show a BLE OBD in the list of devices. if so, please follow the steps below:

  1. install CarScanned app
  1. Open CarScanner -> Connect via BLE Bluetooth Low Energy
  2. Search available devices:
ResultPossible reasonNext steps
The device is shown in the CarScanner app, but not shown in Zenroad app.Contact our support team
The device is not shown in the CarScanner app Smartphone doesn't support BLE
OBD has Bluetooth, but not BLE (Bluetoooth 4.0)
Please repeat the steps above with the following options:
1. try another smartphone
2. try another device

Connect device

  1. Turn off the vehicle engine
  2. Repeat the connection

if no success, please install CarScanned app

  1. Open CarScanner -> Connect via BLE Bluetooth Low Energy
  2. Search available devices
  3. Connect the device
  4. Open Terminal in the CarScanner app
  5. Send the code - 010D
ResultPossible reasonNext steps
410D00Contact our support team
No Data The car's board computer doesn't provide device with correct answer or device doesn't support the speed code.Try another OBD device.

in rare cases, the vehicle doesn't support the speed code and can't be used with BLE OBD device.