Bluetooth OBD Troubleshooting

Requirements

Troubleshooting guide

High-level scheme

1. Download Zenroad mobile app

• iOS: https://apps.apple.com/jo/app/zenroad/id1563218393
• Android: https://play.google.com/store/apps/details?id=com.telematicssdk.zenroad&hl=en_IN&gl=US
• Huawei: https://appgallery.huawei.com/#/app/C104163115

1. Try to register device via Zenroad app
   open the app -> Settings -> Connect OBD -> follow the wizard.

There are two main steps:

1. Search device
2. Connect device

identify a step where you have an issue.

1.Search device

Zenroad app doesn't show a BLE OBD in the list of devices. if so, please follow the steps below:

1. install CarScanned app

• iOS: https://apps.apple.com/app/car-scanner-elm-obd2/id1259933623
• Android: https://play.google.com/store/apps/details?id=com.ovz.carscanner

2. Open CarScanner -> Connect via BLE Bluetooth Low Energy
3. Search available devices:
   

   Result	Possible reason	Next steps
   The device is shown in the CarScanner app, but not shown in Zenroad app.		Contact our support team
   The device is not shown in the CarScanner app	Smartphone doesn't support BLE OBD has Bluetooth, but not BLE (Bluetoooth 4.0)	Please repeat the steps above with the following options: try another smartphone try another device

Connect device

1. Turn off the vehicle engine
2. Repeat the connection

if no success, please install CarScanned app

• iOS: https://apps.apple.com/app/car-scanner-elm-obd2/id1259933623
• Android: https://play.google.com/store/apps/details?id=com.ovz.carscanner

3. Open CarScanner -> Connect via BLE Bluetooth Low Energy
4. Search available devices
5. Connect the device
6. Open Terminal in the CarScanner app
7. Send the code - 010D